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FREQUENTLY ASKED
QUESTIONS
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What ingredients do you use?We carefully select natural, sustainably sourced ingredients like nourishing oils, clays, and essential oils. All our products are free from synthetic chemicals, parabens, and artificial fragrances, so you get clean, gentle skincare inspired by nature.
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What makes cold process soap special?Cold process soap is made by combining oils or butters with a lye solution, which triggers a chemical reaction called saponification. This process turns the oils into soap and naturally produces glycerin, a humectant that helps draw moisture to the skin. Unlike commercial soaps, which often remove glycerin or use synthetic detergents, cold process soap retains all of its moisturizing and skin-loving properties. Because it's made from scratch, we have full control over every ingredient, from the base oils to the natural colorants, essential oils, and botanicals. The result is a gentle, effective bar that cleans without stripping the skin.
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Can I return a product?If you have any issues with your order, please reach out to us. We’re here to help! Due to the nature of our products, we’re unable to accept returns on opened or used items. However, your satisfaction means a lot to us, and we’ll do our best to make things right.
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How should I store my product?To keep your products fresh and effective, store them in a cool, dry place away from direct sunlight. For soaps, using a well-draining soap dish helps them last longer. Body oils and serums do best sealed tightly and kept out of heat.
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